Returns & Refunds

At 24Carto, your satisfaction is our top priority. If you’re not 100% happy with your purchase, we’re here to make it right. Please review our return and refund guidelines below.

🔁 14-Day Return Window

You may request a return within 14 days of receiving your order. After 14 days, unfortunately, we cannot offer a refund or exchange.

✅ Eligibility Conditions

• Item must be unused, in original packaging, and in the same condition you received it.
• Proof of purchase (e.g., order number or receipt) is required.
• Clear photo evidence is required if the item is damaged or defective.
• Items marked as "Final Sale" are non-refundable.

📩 How to Request a Return

Email us at returns@24carto.com with your:

• Order number
• Product name
• Reason for return
• Photos (if applicable)

Our support team will review your request within 1–2 business days and guide you through the return process.

💸 Refunds

Once your return is approved and received, we’ll issue a refund to your original payment method. Please allow:

• 3–5 business days for processing
• Bank or credit card processing time may vary

📦 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

📢 Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

• Check your bank account again
• Contact your credit card company or bank
• If needed, email us at returns@24carto.com

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Questions? Our support team is available 24/7 — contact us anytime.