Frequently Asked Questions (FAQ)
Frequently Asked Questions
Need help with an order or product? You're in the right place! Browse our most common questions below. For anything else, feel free to contact us here.
🛍️ What products does 24Carto sell?
We offer a wide range of lifestyle and wellness products like Mushroom Coffee, Creatine Gummies, Portable Blenders, African Net Sponges, MagSafe accessories, and more — all carefully curated for quality and affordability.
📦 How long does shipping take?
Shipping usually takes 7–20 business days. In rare cases, it may take up to 30 days due to customs or logistics delays. All orders include tracking.
🚚 Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and times may vary by location and product type.
🎯 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track it using our Order Tracking page.
💸 What is your return policy?
We offer a 14-day return window on eligible items. Items must be unused and in original condition. Please read our Returns & Refunds page for full details.
🔐 Is my payment information secure?
Absolutely. We use industry-standard encryption and Shopify’s secure checkout to keep your data safe.
📧 How can I contact support?
You can reach our team 24/7 at support@24carto.com or via our Contact Us page.
Still need help? Just get in touch — we’re always happy to assist!